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Thank you customers! NW Natural is Best in the West in J.D. Power Study

1233 Days ago

Annual Gas Utility Residential Customer Satisfaction Study Ranks NW Natural First Again

PORTLAND, Ore., Sept. 12, 2018 (GLOBE NEWSWIRE) -- For the sixth year in a row, Northwest Natural Gas Company (NYSE:NWN) has received the highest score for large utilities in the West in the 2018 J.D. Power Gas Utility Residential Customer Satisfaction Study.

Now in its 17th year, the study measures residential customer satisfaction with natural gas utilities across six factors: safety and reliability; billing and payment; price; corporate citizenship; communications; and customer service.

"This year, our customers gave us top marks in safety and corporate citizenship in particular," said David H. Anderson, NW Natural president and CEO. "We value this recognition and thank our employees for their tireless efforts to exceed customer expectations.”

NW Natural received its highest score – 773 points – in the West large utility segment, which represents utilities serving 400,000 or more residential customers. This is the ninth time that the company has ranked first in the West. NW Natural also posted the third highest score in the nation.

The 2018 results are based on 56,800 responses from residential customers of the 84 largest gas utilities in the United States. The survey was conducted between September 2017 and July 2018.

NW Natural (NYSE:NWN) is a 159-year-old regulated natural gas utility company serving Oregon and southwest Washington with one of the most modern pipeline systems in the nation. It is the largest stand-alone local gas distributor in the Pacific Northwest with more than 740,000 customers, 14,000 miles of pipeline, and $3 billion in assets. NW Natural consistently leads the industry with high J.D. Power & Associates customer satisfaction scores in the West and the nation. The Company also owns and operates 16 Bcf of underground gas storage capacity primarily for utility customers and is currently constructing a 2.5 Bcf regulated gas storage expansion to support renewables. NW Natural is expanding into the regulated water utility business with four pending acquisitions of privately owned companies. Additional information is available at nwnatural.com.

Media Contact: Melissa Moore, NW Natural melissa.moore@nwnatural.com, 503-818-9845 (pager)

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